Get in touch with your Account Manager or email surface@westcoast.co.uk for further advice and support. To ensure any protection plan or service contract is added to your Surface devices, the protection plan should be purchased within 45 days of the device order*. Please remember to capture the end user details including company name, key contact name, email and contact number.
*The 45 days is valid from the date of purchase by the end customer. It does not factor in stock availability and is valid from the initial date of purchase, regardless of shipping date. The protection plan can only be added by the reseller with whom the device order has been placed.
Compare service plans |
Standard |
Extended Hardware Service Plan |
| Plan basics | ||
|---|---|---|
| Protection plan coverage | Included | With purchase |
| Plan length | Varies by country (1-2yrs) | 3-4 years |
| Activation | Activated from day device is received by customer | Can add up to 45 days from date of purchase |
| Exchange timeline (business days) | 5-8 (varies by country) | 3-5 (varies by country) |
| Hardware service | ||
| Manufacturing defects for your Surface device including battery failure | ||
| Accidental damage protection | ||
| Coverage for drops, spills power surges etc. | ||
| Support for your business | ||
| Surface set-up support | 90 days | 90 days |
| Onboarding experience | ||
| Teacher training | ||
| Surface data eraser tool | ||
| Device Replacement | ||
| Prepaid shipping | ||
| Advanced exchange | ||
| Microsoft store exchange | ||
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